Quality Policy

The quality policy aims to achieve customer satisfaction, attending to their needs and expectations, as well as the successful performance of the organization by having a commitment to the following values:

• Fully Satisfaction of each customer expectations – considering that the relationship of customers with CLIPER, is above all, a positive and value-added experience for them. In CLIPER all customers and suppliers are considered business partners, privileging the personal relationship;

• Contribute to the development of every employee – in the extent that each employee is a vital element for the accomplishment of the mission. CLIPER makes all the efforts to maximize the potential of each employee so that they can have continuous development opportunities as well as personal and professional enrichment. CLIPER is also committed to promote the respect for equal opportunities for all its employees and potential employees. All practices, policies and working procedures are geared towards preventing discrimination and differential treatment bashttp://www.cliper.pt/wp-admin/edit.php?post_type=produtoed on race, gender, sexual orientation, creed, marital status, disability, political persuasion or opinions of any other nature, ethnic origin or social, place of birth or union membership.

• Contribute to the continuous improvement of the society – for CLIPER the obligations are not confined to the circle of development of their activity, it interacts with all the community on social, economic, cultural and environmental level.• Ensure continuous improvement of the organization – pledging to the fulfillment of the permanent requirements of the NP EN ISO 9001 and to the identification and implementation of actions regarding continuous improvement and effectiveness of the management system.

• Maximize the value for the shareholders – pledging to achieve maximum efficiency in the management of their resources, in order to achieve its returns based on investments already made, valuing them continuously.

Scope

Development, production and trade of porcelain wall and floor tiles, single fired ceramic wall tiles and complementary decorative products

Production and trade of wall and floor tiles processed by cutting, polishing, rectification and decoration.

Trade of ceramic floor tiles, single fired ceramic wall tiles and complementary decorative products in several materials.